Please swipe up from the bottom of the tablet to access the start menu then go into the “Power” settings and tap “Restart” to restart the tablet. If the screen isn’t responding then locate the head lock on the back of the Fingerprint resistant shell. Use the provided #15 Key for head lock and unlock the latch. Slide the front assembly up to unlock. Separate the front assembly from the back while being mindful not to yank any cables. Using the Microsoft Surface Go 2 tablet click and hold the power button and the volume-up button for 15 seconds then release to hard reset the device.