Customer Support

Caretaker ATD Kiosk

  • What is the Caretaker ATD® Kiosk?

    ATD stands for Autonomous Temperature Detection; the Caretaker ATD kiosk® is an infrared thermometer intended for the measurement of human body temperature in people of all ages without contact to body as a screening device to identify individuals for further screening and may be used by non-medical personnel in primarily non-medical environments.

  • How does the Caretaker ATD® Kiosk work?

    With proper positioning of all hardware used for the Caretaker ATD® kiosk, the kiosk uses the Caretaker ATD® combined with the Caretaker ATD® software to measure the human body temperature in people of all ages without contact to the body.

  • What are the specifications of the Caretaker ATD® Kiosk?

    CPU & OS: Microsoft Surface Go 2, Windows 10
    Display: Pixelsense LCD touchscreen 1920×1080
    Response time: Less than 2 seconds
    Over range indication: Display will show Error screen
    Field of view: ~40° field of view
    Recommended Distance: 8” to 60” from eye to thermal sensor
    High Temperature Alarm: 100.4oF (38oC)
    Thermal Imager: Uncooled VOx Microbolometer
    Spectral Band: 7.5-13.5um
    Proximity Sensor: Ultrasonic up to 5 feet
    Operating temperature: 68o F to 75o F (20o C to 23.8o C)
    Storage temperature: -4o F to 122o F (-20o C to 50o C)
    Relative humidity: 10°C to 40°C (50°F to 104°F) 20%-70% RH non‐condensing
    Power supply: Standard 120V
    Weight: 55lbs (25kg)
    Dimensions: 19.5” x 16.5” x 52.5”

  • User Manuals

    Caretaker ATD™ ManualCaretaker ATD™ Manual

    SBIR Nightingale Blackbody Manual319-002-810_A

    Caretaker ATD™ Booth ManualATD_ER_Booth_v01

    Caretaker ATD™ Screening GuideATD_Screening_Guide

Getting Started

  • How to configure the hardware to use the Caretaker ATD®?

    The Caretaker ATD® must be placed in front of the Blackbody so that the Tamarisk® 640 Precision IR sensor is able to grab a frame of the Blackbody as well as the user. Placing the backdrop behind the blackbody is essential to maintaining the temperature of the area behind the user. The subject under test should be aligned to the field of view diagram by using the preset measurements within the manual.

  • How to plug in the Caretaker ATD®?

    Make sure to plug the cord into a wall outlet capable of withstanding 120v. Make sure to plug the ATD into a power outlet that’s directly behind the Caretaker ATD®. Take precautionary measures so that the power cord connected to the Caretaker ATD® does not cause any issues where a user might trip over the wire or cause any accidents.

  • How to power on the Caretaker ATD®?

    First, plug in the ATD power cord into a 120v wall outlet. Locate the head lock on the back of the Fingerprint resistant shell. Use the provided #15 Key for head lock and unlock the latch. Slide the front assembly up to unlock. Separate the front assembly from the back while being mindful not to yank any cables. Click and hold the power button on the surface tablet to turn on.

  • How to angle the Caretaker ATD®’s Fingerprint resistant shell?

    The bracket allows for an angular range of 0 degrees to 15 degrees. We recommend that you set the angle of the bracket to its highest point which is 15 degrees. It allows us to accurately grab the Caretaker ATD®’s maximum field of view while being able to still have the user within the frame of the Tamarisk® 640 Precision IR sensor.

  • How to plug in the Blackbody?

    Plug in the Blackbody into an outlet directly behind the Blackbody to not cause any issues where a user might trip over the wire or cause any accidents. Then, plug the cord into the port on the bottom left of the blackbody. 

  • How to turn on the Blackbody?

    Plug in the provided power cord into the power socket on the bottom left side of the device. Once the Blackbody is plugged in, the light on the Blackbody will flash with a green light for a few seconds then hold the green light.

  • How to configure the Blackbody?

    Use the SBIR Nightingale Blackbody Quick Start Guide to configure the Blackbody; Nightingale Blackbody Quick Start Guide.

  • Cleaning your Caretaker ATD®

    Never use any type of window cleaner, soap, scouring powder, wax and cleanser with solvents such as alcohol, benzene, ammonia, or paint thinner. Never use abrasive pads or paper towels. If you do, you can scratch the screen or strip the anti-glare coating off the screen and cause permanent damage. Never spray water directly onto the ATD. Make sure to wipe the ATD as gently as possible. ATD screens and lenses are fragile and can be damaged when pressed too hard.

    1. Turn the Caretaker ATD® off and let it cool down for a few minutes before unplugging it.

    2. To clean the head, lenses, and screen, gently wipe each area with a microfiber cleaning cloth. Make sure to wipe the Caretaker ATD® as gently as possible. Caretaker ATD® screens and lenses are fragile and can be damaged when pressed too hard.

    3. If you don’t see results, spray water directly on to your microfiber cleaning cloth to gently wipe the frame and screen.

    4. Let the Caretaker ATD® dry completely before you plug it back in.

  • How do we detect body temperature through thermal imaging?

    Thermal imaging works by catching the upper bit of the infrared light range, which is radiated as warmth by objects rather than essentially mirrored as light. A special lens focuses the infrared light emitted by all of the objects in view. Smoking items, for example, living, breathing people, discharge a greater amount of this light than cooler articles like trees or structures.

  • How does thermal imaging work?

    Thermal cameras identify temperature by acknowledging and catching various degrees of infrared light. Infrared light is invisible to the human eye, yet can be felt as heat if the power is high enough. All items produce some sort of infrared radiation, and it’s one of the ways in which heat is moved.

  • Customer Support Contact Information

    Customer Support Phone Number +1 (231) 432-5795
    Customer Support Email support@loko.ai

Inside the ATD Kiosk

  • How to open the Fingerprint resistant shell containing the Microsoft Surface Tablet?

    Insert #15. Key for Head Lock into the keyhole located behind the Fingerprint Resistant Shell to unlock the shell. Then slide the face of the shell up and towards you to take the face of the shell off.

    Reference the Caretaker ATD® User Manual to locate the #15. Key for Head Lock.

    Caretaker ATD™ Manual

  • How to open the back panel to access the inside of the Caretaker ATD® Kiosk?

    Insert 16. Key for Stand into the lock hole located on back of the stand then turn the key to the right. Once unlocked, pull the back panel up and out towards you.

    Reference the Caretaker ATD® User Manual to locate the #16. Key for Stand.

    Caretaker ATD™ Manual

  • What’s the hardware behind the back panel of the Caretaker ATD® Kiosk?


    9. Lock for stand
    10. ELUTENG 40mm USB Fan
    11. Pleora® iPort CL-U3 frame grabber
    12. USB hub #1
    13. USB hub #2
    14. Power strip

Configuring the ATD Kiosk Software

  • How to configure the software to be able to use the Caretaker ATD® Kiosk?

    Reference the Installation Instructions section within the Caretaker ATD® User Manual. Caretaker User Manual – ATD

  • Why is there a 25 minute countdown screen?

    This screen shows the user a visual representation of the time it takes for the Caretaker ATD® to warm up to the specific temperature we need to take accurate temperature readings of the user.

  • Updates & downloads

    You’ll see if console updates are available on the screen. Make sure to allow any software updates from Windows 10 or Loko Ai to keep your device up to date.

Dimensions of the ATD Kiosk

  • How to set up the dimensions of the Caretaker ATD® Kiosk with the Backdrop and Blackbody?

    Place the Backdrop behind the Blackbody to the right or left while still covering the entirety of the Blackbody to maintain a stable environment for the Blackbody and the Caretaker ATD® to work in. Make sure you allocate space for the user to stand in front of the backdrop.

  • Why using exact measurements for the positioning of the Caretaker ATD®/Backdrop/Blackbody is important?

    If the Caretaker ATD®/Backdrop/Blackbody is not positioned correctly then the misconfiguration can introduce factors that can bring up inaccuracies in our measurements for the users body temperature.

  • Whats the distance a user can stand from the Caretaker ATD®?

    The ATD uses a Maxbotix MB1414 Ultrasonic sensor that provides proximity detection from 6 inches up to approximately 5 feet.

  • Where to position the Caretaker ATD®?

    The Caretaker ATD® should be positioned facing towards the Blackbody and Backdrop so that the user is in the frame of the Tamarisk® 640 Precision IR sensor. The Loko Ai technician has setup the Caretaker ATD® kiosk the way it’s intended to be set. If there’s any need for repositioning please contact Loko Ai customer support.

  • Where to position the Backdrop?

    The Backdrop should be positioned behind the Blackbody to factor out any thermal radiation that can come from behind the user as well as the blackbody allowing us to maintain stable conditions for taking an accurate reading of the user’s temperature.

  • Why do we use the Backdrop?

    To factor out any thermal radiation that can come from behind the user as well as the blackbody allowing us to maintain stable conditions for taking an accurate reading of the user’s temperature.

  • Where to position the Blackbody?

    The Blackbody should be positioned in front of the Backdrop so that there aren’t any external factors radiating heat that could cause inaccurate temperature readings.

  • Why do we use the Blackbody?

    The blackbody provides a stable and uniform thermal source for human body temperature detection so that the Caretaker ATD® can grab accurate readings from the user.

Troubleshooting the ATD Kiosk

  • Experiencing a gray screen where the thermal image was meant to be?

    Please swipe up from the bottom of the Microsoft Surface tablet to access the Start Menu. Type into the search bar “Task Manager”, once in the task manager look for the ATD application. Click the Caretaker ATD® application and tap “end task”. Once the ATD application is terminated please open the Caretaker ATD® application again. If the issue continues please swipe up from the bottom of the tablet to access the start menu then go into the “Power” settings and tap “Restart” to restart the tablet. If the still issue continues please contact Loko Ai customer support.

  • Experiencing lag with the Caretaker ATD® software?

    Please swipe up from the bottom of the Microsoft Surface tablet to access the Start Menu. Type into the search bar “Task Manager”, once in the task manager look for the Caretaker ATD® application. Click the Caretaker ATD® application and tap “end task”. Once the Caretaker ATD® application is terminated please open the Caretaker ATD® application again. If the issue continues please swipe up from the bottom of the tablet to access the start menu then go into the “Power” settings and tap “Restart” to restart the tablet. If the still issue continues please contact Loko Ai customer support.

  • How to reboot the Microsoft Surface Tablet?

    Please swipe up from the bottom of the tablet to access the start menu then go into the “Power” settings and tap “Restart” to restart the tablet. If the screen isn’t responding then locate the head lock on the back of the Fingerprint resistant shell. Use the provided #15 Key for head lock and unlock the latch. Slide the front assembly up to unlock. Separate the front assembly from the back while being mindful not to yank any cables. Using the Microsoft Surface Go 2 tablet click and hold the power button and the volume-up button for 15 seconds then release to hard reset the device.

Online Features & Alert Controls

  • How to access online features & alert controls?

    When you purchase a Caretaker ATD®, you’ll be required to create an account on our customer portal through our website that provides Alert Controls for the ATD unit using Wi-fi.

  • What are alert controls?

    Alert controls allow end-users to configure the type of alerts they wish to receive and provide phone numbers and email addresses for Short Message Service (SMS) and email alerts. Alert controls allow users to select what additional types of alert information they wish to receive. Please reference the Caretaker ATD® Cybersecurity documentation for additional information regarding online features and alert configurations.

  • What features are included in the Loko Secure Cloud?

    Features that use the Loko Secure Cloud via a Wi-fi connection include:
    – Short Message services (SMS) alerts
    – Email alerts
    – Over-the-air software updates